Reviews & Ratings
Learn about our review system and how to provide meaningful feedback
4 Articles
Leaving a Review
After each session, you'll be prompted to rate your experience from 1-5 stars and optionally leave a written review. Reviews help other clients choose the right expert and provide valuable feedback to experts. You must complete at least one session to leave a review.
Rating System Explained
Our 5-star rating system evaluates: 5 stars = Excellent, exceeded expectations; 4 stars = Good, met expectations; 3 stars = Average, acceptable but room for improvement; 2 stars = Below expectations; 1 star = Poor experience. Ratings are publicly visible on expert profiles.
Managing Your Feedback
View all reviews you've received in your Dashboard. You can respond to reviews professionally (experts only). Reviews cannot be deleted but can be flagged for moderation if they violate our community guidelines. Disputes are reviewed by our support team.
Review Guidelines
Keep reviews constructive and specific. Focus on the session quality, expert's technical knowledge, communication effectiveness, and problem-solving ability. Avoid personal attacks or discriminatory language. Reviews violating guidelines will be removed and may result in account warnings.